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Mediation Skills & Techniques, 3rd edition (eBook)

Mediation Skills and Techniques, 3rd edition, provides essential guidance for all dispute resolution practitioners by Nadja Alexander (Author), Laurence Boulle (Author)
eBook
RM 327.00
Quantity
In Stock
ISBN/ISSN: 9780409348262

Product description

Mediation Skills and Techniques, 3rd edition, provides essential guidance for all dispute resolution practitioners by Nadja Alexander (Author), Laurence Boulle (Author)
 

Table of contents

Mediation and Mediators

Engaging in the Mediation System

Establishing and Maintaining a Favourable Climate

Diagnosing, Designing, Defining

Managing the Mediation Procedure

Assisting Communication and Cultural Dynamics

Facilitating the Negotiations

Mediators Encouraging Settlement

Variations in Mediation Procedures

Disruptive Issues in Mediation

Avoiding Mediator Traps

Towards Compleate and Wyse Mediators