Mediation Skills & Techniques, 3rd edition (eBook)
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Table of contents
Mediation and Mediators
Engaging in the Mediation System
Establishing and Maintaining a Favourable Climate
Diagnosing, Designing, Defining
Managing the Mediation Procedure
Assisting Communication and Cultural Dynamics
Facilitating the Negotiations
Mediators Encouraging Settlement
Variations in Mediation Procedures
Disruptive Issues in Mediation
Avoiding Mediator Traps
Towards Compleate and Wyse Mediators